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Customer service is the assistance and advice provided by a company to its customers. Learn about different levels, methods, and metrics of customer service, as well as the role of AI and IoT in automation and productivity.
Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
A responsibility assignment matrix (RAM) or RACI matrix is a model that describes the participation by various roles in completing tasks or deliverables for a project or business process. Learn about the key roles, alternatives, and examples of RAM in different contexts.
Find out how to get live expert help with your AOL needs, from email and passwords, technical questions, mobile email and more. You can also access 24/7 phone support if you are a paid member by calling 1-800-827-6364.
A customer engineer is a worker who provides service to customers who have signed a contract with the company. Learn about the origin, role and examples of customer engineers in different industries such as IBM, NCR and telecommunications.
Learn what customer success is, how it differs from customer service, and what metrics, tools, and roles are involved in it. Customer success is a business strategy to ensure customers achieve their desired outcomes with a product or service.
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