QEEQ CAR RENTAL REVIEWS

See description of QEEQ, as both as bad as each other.

The counter staff was good, did not try to sell additional unnecesssary insurance. Prompt service, car was ready. I did not get the car though. I booked an estate but got a small-medium SUV. Not sure if its an upgrade. In any case the most important to us was the luggage space. Thankfully we were able to just about squeeze ours in. I specifically booked an estate for the purpose of the luggage space.

I am happy with the level of engagement even after booking. I was reminded 9f my booking, pick up and drop off process and locations. All very clear and makes it feel like I am not left on my own after the booking.

First car offered wasn’t suitable. It was changed for something like what was ordered.

I was extremely tired when picking up car that I paid for. The operator in SFO was pleasant but bamboozled me with an upgrade which I apparently did to an extra cost of some $1500. The car was great because of the "in car directions" but I thought is was far too expensive considering I had already paid over £950 in the UK for the car which I thought would be the total cost. Totally unaware of drop-off charges because it was dropped off in a different state

Totally unaware of what Qeeq did?

awesome service very professional and the whole process was very smooth international license was required thiugh

they never disappoint

The car did exceed my expectations, really good for our purposes. There was damage to the bonnet of the car that had not been reported and had I not noticed it I could have been held liable hence I have marked down the condition of the car. As there were 2 off us in the car it should have had 2 hi- visibility vests. It’s law in France that every person in the car has a vest in case of an issue. There was only one but when asked for we were supplied with one after 10 minutes or so. None of the staff seemed to know about this requirement. Other than that, very happy and would rent here again.

We were upgraded when we picked the car up. We had to change the car due to a nail in the tyre. It took a bit of doing and it was sorted.

Booking was easy. The price dropped by £3 all went well

Hey with free upgrade

Happy with prices

新しい車で清潔感があり凄く楽しいドライブができました

価格を抑えた車を、台北駅周辺で借りられればもっと便利と思う

子供が3人ゆったり乗れる車を手配してもらいました。最初に廃車された車は、後部座席にカビが生えていました。しかし、すぐ交換してもらいました。車を使用中にメンテナンスランプが点灯し、確認のため店舗へ電話するも録音音声が流れるだけで、全く担当者に繋がらない電話番号でした。旅行中のトラブル時にすぐに担当者と連絡がとれる電話番号を用意してほしいです。カスタマーサービスのシステムが十分でない会社です。

トラブルで連絡した時もすぐ連絡がついて、良かった。ただ、お金がかかるのに国際電話で何度も意味のない進捗確認の連絡を入れてきたことが不満です。「直接店舗へ連絡しろ」と言われましたが、連絡がつかないためQEEQに連絡しているのに、同じ内容を担当者をかえて時間をおいて何度も話してくることに不満を覚えました。

The Jeep was a bargain and a great vehicle. But Budget kept billing my card an extra $1,500. Yep, they just charged it to the card 4 times throughout the booking, so around $6k in total which was all a mistake by Budget. So far two of them have been refunded, still chasing for the other two to be refunded. All up about 3hrs of my life spent on phone calls plus the hassle of my card going over it’s limited while waiting for these charges to get get reversed.

Great deals and a simple, clear booking plan process. I’ve referred a bunch of mates their way!

Easy pick-up. I called the number provided for the Airport to pick up and 5 min later the shuttle showed up. Easy check-in at the RentSmart24 counter and very friendly staff. Great car.

Easy booking and I had to contact CS for a question before my rental pick up. Excellent Customer Service this was my first time using QEEQ.com but for sure not my last time.

Service of the shuttle and pick up can be improved. Car was newer and clean. Overall, I’m satisfied.

Al went well on QEEQ side

Lisbon location is a scam. When dropping off the car, they charge us for a microscopic spot on the edge of the door which was already there when we rented it out. It wasn't even visible, other clients agreed with us that it wasn't visible but the attendant told us it was our fault and charged us. Either we pay that amount or they will charge us more. Luckily we had the insurance from QEEQ but also from our credit card so we managed to get it back. But be very careful when renting from this location. I had rented from the Pisa location and all good.

Cuando llegué a recoger el auto me dijeron que no tenían el auto que había solicitado debido a la “contingencia ambiental” en la CDMX, y que no había más autos disponibles. Lo único que se le ocurría a la persona que me atendió era que hablara por teléfono a atención al cliente de su empresa. Llamé y después de esperar 15 minutos me dijeron que sí tenían coche pero a un precio superior, que lo viera con el personal del sitio donde me encontraba. Entonces ya la persona que atendía me confirmó que acaba de llegar un auto y que efectivamente como era más grande que el que había apartado, pues su costo era mayor. Debido al retraso que ya tenía ahí y a que debía salir ya a mis compromisos, tuve que aceptar y pagar 70% más del costo original!!!, por lo que al final no conseguí el valor por el que tenía contratado el alquiler del coche con la plataforma de Qeeq, que era el precio promocional. Además, el personal de la agencia en el lugar tuvo una actitud defensiva, aclarando en todo momento que todo era responsabilidad de la plataforma qeeq y mía. Por ejemplo, que yo había contratado el seguro con queeq, y por tanto la empresa que alquiló el vehículo no se hacía responsable, entonces pasara lo que pasara, yo tenía que pagarles a ellos, y que me tocaba a mí demandar a la aseguradora que había contratado por medio de qeeq para que me pagaran, pero que la mayoría de las veces el seguro no pagaba, por lo que corría el riesgo de ser responsable de todo. Por todo esto no volveré a utilizar este servicio, porque veo que corro riesgos por todos lados.

La plataforma funcionó bien, encontré un buen precio, pero el proveedor al que me redireccionó me dio una atención terrible que ya comenté en el otro espacio de comentarios. Por lo cual ya no confío para volver a contratar.

Quick pick up no hassle on the road in 10 mins. Friendly counter staff who always try to upsell insurance you’ve already paid for!

Great easy booking platform with versatile options

Overall collection service very poor. Wait at airport for transport = 15 minutes. Wait at counter for car = 60 minutes. Car allocated had only small amount of gas - wait to exit LAX rental area = 30 minutes. Overall over 2 hours to collect car

Carro limpo e econômico. Fiquei super feliz com a locação.

Deu tudo certo. Plataforma funciona perfeitamente

The counter lady asked us to buy the car insurance. She changed another car for us when we refused to buy the insurance from the counter.

Good

Will definitely come back

Good platform